Our Privacy Policy

We are implementing this Privacy Policy because we feel the basis of each customer relationship, many of which span generations, is trust. You have chosen to do business with our bank, and we are committed to honor that relationship with great care, beginning with the information you have chosen to share with us. We believe that your privacy should not be compromised. At the same time, we want to offer you the array of financial products and services you need to accomplish your financial goals. We believe we can do both through the Privacy Policy outlined below.

Bank management reviewed a variety of issuances from federal banking agencies, as well as the U.S. Banking Industry Privacy Principles. The Board carefully considered the policy in light of the bank's particular needs, including the bank's size, bank's involvement with third parties, and the needs of our customers.

Recognition of a Customers Expectation of Privacy
We believe the confidentiality and protection of customer information is one of our fundamental responsibilities. While information is critical to providing quality service, we recognize that one of our most important assets is our customer's trust. Thus, the safekeeping of customer information is a priority for the bank.

Customer Benefits of Institutions Information Management Practices
Information about customers is accumulated from a variety of sources. Some information is provided to the bank directly by customers themselves. Other data is developed by the bank as a function of providing a product or service to a customer. Still other information is obtained from outside sources. We will limit the use and collection of information about our customers to that which the law allows, or requires in administering our business to provide superior service, and offer opportunities that we think will be of interest to customers. This means that we will use information to help us identify and mitigate potential risks or loss to the bank. We will use information to help identify additional products or services, which we believe customers might want to know about. We will use this information only in accordance with the principles set out in this Policy.

Maintenance of Accurate Information
We continually strive to maintain complete and accurate information about you and your accounts. Should you believe that our records contain inaccurate or incomplete information about you, please notify us. We will investigate your concerns and correct any inaccuracies as promptly as possible.

Limitations on Employee Access to Information
Bank employee access to personally identifiable customer information is limited to those with a business reason to know such information. Employees are educated on the importance of maintaining the confidentiality of customer information and adhering to our Privacy Policy. Because of the importance of these issues, all bank employees are responsible for maintaining the confidentiality of customer information. Employees who violate these privacy issues will be subject to disciplinary measures.

Protection of Information via Established Security Procedures
Our bank is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties. We maintain and grant access to customer information only in accordance with our internal security standards and as required by law.

Restrictions on the Disclosure of Account Information
We do not reveal specific information about your accounts or other personally identifiable data to parties outside our affiliated banks and companies for their independent use unless: 1) You request or authorize it; 2) The information is provided to help complete a transaction initiated by you; 3) The information is provided to a reputable credit bureau or similar information reporting agency; or 4) The disclosure is otherwise lawfully permitted or required. We do not provide account or personal information to other companies for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies.

Maintaining Customer Privacy in Business Relationships with Third Parties
When we do provide customer information to a third party, we will insist - through a written agreement - the third party adhere to privacy principles similar to those to which the bank adheres for keeping this information confidential.

Use and Sharing of Information within Our affiliated Family of Banks and Companies
To provide you with superior service and inform you of product opportunities and for other business purposes, the banks and companies affiliated with our Holding Company, Frandsen Financial Corporation, may share information about you and the products and services you use among themselves to the extent permitted by law.

Under the federal Fair Credit Reporting Act and other applicable law, you have the right to prevent the sharing of certain information about you for certain purposes. The bank will tell customers how to remove their names from telemarketing and mailing lists when they open an account and will make that information available to them on request.

Providing Privacy Information to Customers and Responding to Inquiries
We recognize and respect the privacy expectations of our customers. We want our customers to understand our commitment to privacy in our use of customer information. Customers who have questions about our Privacy Policy or have a question about the privacy of their customer information should call the bank at (320)396-3377, or e-mail us at brahaminternetbanking1@ruralamericanbank.com.

We do not share medical or health information among our family of companies except to process transactions or to provide services you have requested or initiated.